FAQ & PRIVACY POLICIES
Welcome to the Frequently Asked Questions page! Here, you’ll find answers to common inquiries about my therapy services, session formats, and what to expect during our time together. If you have any additional questions or need further clarification, please feel free to reach out—I'm here to help!
How can I contact you?
For inquiries or to schedule a consultation, email Kelsie at huntingforhopellc@gmail.com or call/text (406) 219-7150.
Please reach out only for serious inquiries so urgent or crisis-related messages aren’t delayed. I respond during standard business hours and aim to get back to you within 24 hours, unless I’m out of town (see below for crisis resources if immediate support is needed).
Please note: email and text are not guaranteed to be secure forms of communication. Limit personal or sensitive details when reaching out
I am in Crisis what can I do?
If you’re in crisis or need immediate support, please don’t wait—call 911 or reach out to the Suicide & Crisis Lifeline at 988.
For those in the Bozeman area, the 24/7 Help Center is also available at (406) 586-3333 if you're experiencing thoughts of suicide or self-harm. You're not alone, and there are people ready to help you right now
How are counseling sessions conducted?
Counseling session are conducted in a more consistent manner to address crisis and/or traumatic and/or more pressing issues. Counseling often takes more time due to the gravity of the topic at hand and these sessions range from 50-60 minutes. Sliding scale is listed on contact page.
What commitment is required?
The commitment is based on your personal preference. Counseling can take years before a person feels and sees true progress or it can take a few sessions. Therapy is meant to be picked up at anytime in life.
What results can I expect from therapy?
Therapy relies on you, the client. Results happen depending on the mindset you bring to session. It is ok to show up to session not ready or having a bad day. It is ok for results to take time or for results to be variable. You are human.
How much does this cost?
I offer a sliding scale that is based your annual income. My services are meant to be affordable because I believe mental health is too important to not be accessible for all. If you need to negotiate a different rate than shown, please know it never hurts to ask even if I can’t oblige to your request. I am always open for discussion and do offer pro-bono spaces for a limited time constraint.
Can I see you for individual and then move to couples?
No this is not an option that I find ethical. Due to unconscious bias or conscious bias that is established while working closely with one partner, it can cause conflict to see you as a couple and also can make your partner feel left out. I will happily refer you to another couples counselor.
Will you ever take insurance?
Please see the Contact and Cost tab for information as to why I do not accept insurance and function as a sliding scale/out of pocket practice.
Are you hiring or supervising?
No, Hunting for Hope is not eligible to supervise other candidates nor do we accept interns or employees at this time.
Notice of Privacy Practices
Hunting for Hope LLC
I am required by law to protect the privacy of your Protected Health Information (“PHI”), provide you with this Notice, and follow the privacy practices described here.
This Notice applies to all PHI created, received, or maintained by Hunting for Hope LLC in any format, including electronic, written, or verbal records.
This Notice may be updated as needed. The most recent version will be available upon request.
Business Associate Agreements are maintained with third-party vendors that may create, receive, maintain, or transmit PHI on behalf of the practice, including communication, documentation, and telehealth platforms.
These vendors are required to maintain appropriate privacy and security safeguards.
II. How Your Health Information May Be Used and Disclosed
Federal privacy law permits the use or disclosure of PHI without written authorization for the following purposes:
1. Treatment, Payment, and Health Care Operations
PHI may be used or disclosed to provide clinical services, coordinate treatment, consult with other professionals, or manage practice operations.
Example: Consulting with another licensed professional regarding clinical care.
Electronic services may include HIPAA-compliant platforms such as:
• Zoom Communications, Inc. • SimplePractice • iPlum
Electronic communication carries privacy risks that cannot be completely eliminated.
2. Legal or Administrative Proceedings
PHI may be disclosed in response to a court order, subpoena, administrative order, or other lawful process when required by law.
III. Uses and Disclosures Requiring Written Authorization
Psychotherapy Notes
Psychotherapy notes, if maintained, are stored separately from the general treatment record and are subject to additional protections under HIPAA.
Psychotherapy notes may be used without authorization for treatment, clinical supervision, training, legal defense if the client initiates legal action, or when otherwise required by law.
Marketing and Sale of PHI
PHI will not be used for marketing purposes.
PHI will not be sold.
Written authorization may be revoked at any time by submitting a written request.
IV. Uses and Disclosures That Do Not Require Authorization
PHI may be disclosed without authorization for:
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Mandated reporting of child, elder, or vulnerable adult abuse
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Health oversight activities such as audits or investigations
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Judicial or administrative orders
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Law enforcement purposes
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Public health and safety risk prevention
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Coroner or medical examiner duties
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Research approved by privacy review authorities
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Specialized government functions
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Workers’ compensation purposes
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Appointment reminders and service notifications
V. Disclosures When You Have Opportunity to Object
PHI may be shared with family members or individuals involved in your care unless you object.
During emergencies, disclosure may occur when clinically necessary.
VI. Your Rights Regarding Protected Health Information
1. Right to Request Restrictions
You may request restrictions on how PHI is used or disclosed.
The practice is not required to agree to requested restrictions except when you have paid in full out-of-pocket and request restriction of disclosure to a health plan.
2. Right to Confidential Communications
You may request preferred communication methods or locations. Reasonable requests will be honored when operationally feasible.
3. Right to Inspect and Obtain Copies
You may request electronic or paper copies of your record, excluding psychotherapy notes if legally restricted.
Records will generally be provided within 30 days. Reasonable administrative fees may apply.
4. Right to Amend Records
If you believe your PHI is inaccurate or incomplete, you may request an amendment.
If a request is denied, a written explanation will be provided.
5. Right to Accounting of Disclosures
You may request a list of certain PHI disclosures made within the previous six years.
The first request within a 12-month period is provided at no cost. Additional requests may incur administrative fees.
6. Right to Receive This Notice
You may request a paper or electronic copy of this Notice at any time.
VII. Privacy Practices for Electronic Communication
Secure electronic communication may be conducted through HIPAA-compliant services.
While reasonable safeguards are used, no electronic communication method can be guaranteed to be completely secure.
Electronic communication should not be used for emergencies.
VIII. Clinical Safety and Escalation of Care
Clinical services are guided by professional clinical judgment and standard mental health practice.
Some clients may experience historical, passive, or chronic thoughts related to suicide or self-harm without being in immediate danger. The goal of treatment is safety, stabilization, and symptom reduction while maintaining appropriate clinical judgment regarding level of care.
If clinical risk increases during treatment, safety planning, consultation, referral, or escalation of care may be recommended.
IX. Professional Standards of Care
Treatment decisions are individualized and documented in accordance with professional ethical standards.
Substance Use Disorder (SUD) Records Confidentiality Notice
Federal law provides special protections for records related to substance use disorder treatment under 42 CFR Part 2.
Information identifying a patient as having or receiving substance use disorder treatment is protected by federal confidentiality laws and regulations.
These records generally cannot be used or disclosed without your written consent, except in limited circumstances permitted by law.
Permitted disclosures may include:
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Medical emergencies
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Certain public health activities
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Scientific research
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Court orders meeting federal requirements
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Audits and program evaluations
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As otherwise authorized under federal law
Patients have the right to request restrictions, obtain copies of their records, and revoke consent for disclosure consistent with federal regulations.
Unauthorized disclosure of these records is prohibited and may result in penalties under federal law.
For more information about your privacy rights, you may contact our office or review guidance from the U.S. Department of Health and Human Services.